Privacy Policy

Thank you for visiting the Hatchworks website. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.

HW Global Ltd is committed to respecting your privacy and protecting your personal information.

 

We will be transparent about the information we are collecting and what we will do with it.

 

We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with HW Global Ltd.

 

We will also use the information to help us understand you better and so that we can give you relevant offers.

 

If you tell us that you don’t want to receive marketing messages, we will stop sending them. We will, of course, continue to send essential information relating to a product or service you have purchased.

 

We will put in place measures to protect your information and keep it secure.

 

We will respect your data protection rights and aim to give you control over your own information.

 

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

 

If you have further questions please get in touch with us by emailing info@hatchworksvc.com or writing to HW Global Ltd. Raffles Place, #40-02, One Raffles Place, Office Tower 1, Singapore 048616.

 

Full Privacy Policy

This Privacy Policy applies to all websites and web applications which link to this policy and are published by HW Global Ltd (“Sites”).

The Sites may contain links to other Web sites for your convenience and information. We are not responsible for the privacy practices or the content of those sites.

If you wish to amend any of the personal information that we hold about you, or update your marketing preferences, you can do so at any time through your account.

If you have any queries about how we use your personal information, please contact us at info@hatchworksvc.com.

Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

How we collect it

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect this information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

This section details the information we may collect about you. We explain why, and how, we use it in later sections.

How we store, use, share and disclose our site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Information on cookies

We group our cookies into the below categories.

Operating our Sites

 

Some cookies are essential for the operation of our Sites. This includes cookies for the following purposes:

Performance – we use these cookies to monitor Site performance. This allows us to provide a high-quality experience by quickly identifying and fixing any issues that arise. For example, we might use performance cookies to track error messages, and to determine improvements to our Sites.

Functionality – we use functionality cookies to allow us to remember your preferences. For example, we use functionality cookies to provide you with enhanced services, such as allowing you to watch a video online or comment on a blog.

 

Analytics – we use cookies to help us understand our audience and the success of advertising campaigns. For example, we count articles views to present ‘Most Read’ content. We also use analytics cookies to keep track of how many advertising impressions have been served for a campaign and to manage the frequency at which you see the same adverts.

 

Fraud prevention – we use cookies to monitor and prevent suspicious activity and fraudulent traffic.

Advertising

 

We use cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our Sites and on other sites that you visit. For example, if you read a number of articles on country XYZ, you may see an advertisement for a  company in XYZ as we have inferred that you are interested in this topic. You may also see advertisements for our products and services on other websites if you have previously visited our Sites.  

 

For our Sites that offer behaviourally or demographically targeted advertising, you will have the opportunity to turn this off in your account. Please note, if you turn this off you will still see the same number of advertisements, but they may be less relevant to you. You may continue to see “contextual” advertisements that are not targeted based on your personal information – for example, a motoring advertisement presented on a motoring article.

Third party cookies on our Sites

We also use third party cookies on our Sites that fall into the categories above (“third party cookies”) for the following reasons:

  • to help us monitor traffic on our Sites (like many companies, we use Google Analytics to do this);

  • to identify fraudulent or non-human traffic;

  • to assist with market research;

  • to improve Site functionality;

  • to monitor compliance with our terms and conditions and copyright policy.

These third party cookies are used within programmatic for measurement and attribution, and management of frequency. They may also be used for personalization of advertisements based on data you have shared with third parties, to the extent that you have consented to this.

Use of pixels in emails

Our emails often contain a single, campaign-unique “web beacon pixel” to tell us whether, and how many times, our emails are opened and verify any clicks through to links or advertisements within the email. We use this information for purposes including:

 

-Determining which of our emails are more interesting to users;

-Determining users’ activity and engagement with our products and services;

-Informing our advertisers (in aggregate) how many users have clicked on their advertisements.

 

The pixel will be deleted when you delete the email.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hatchworksvc.com or send us mail to: W Global Ltd. Raffles Place, #40-02, One Raffles Place, Office Tower 1, Singapore 048616.

Changes to this Privacy Policy

This policy is effective from November 02, 2021.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.